guest experience Archives

IHG Connect and IHG Studio: Improving Your Guest Experience

November 14, 2023

In the increasingly competitive hospitality industry, the guest experience is paramount: If your guests aren’t happy, they won’t return, and your reputation and performance will suffer. A superior guest experience will yield a competitive advantage that can help you gain loyal guests and increase revenue. Technology can play a pivotal role in enhancing your guest experience, for example, through connectivity, entertainment, and personalization. For IHG Hotels properties, the combination of IHG Connect and IHG Studio

WorldVue and ServiceNow: Transforming the Customer Experience

November 7, 2023

In hospitality and residential markets, properties must simplify management and reduce costs to remain competitive. However, to avoid losing revenue, these actions must not come at the expense of the customer experience. Providing a great experience is crucial to maintaining high ratings and customer loyalty, which significantly impact your bottom line. Of course, it’s always desirable to offer a totally frictionless and problem-free experience. But in the real world, problems arise, and customers sometimes encounter

The Leo Kent Hotel: A Case Study

October 25, 2023

The Leo Kent, a Tribute Portfolio Hotel is Tucson’s newest boutique hotel. Located at the iconic One South Church building in the heart of downtown. WorldVue provides advanced technology solutions including SMARTBOX® 2 by DISH Business and Marriott’s GRE platform.

happy guests is using wifi with laptop and mobile phone in hotel room

Guest and Resident WiFi: Answers to Common Questions from Property Owners

October 17, 2023

Free WiFi has become a baseline expectation for hotels, multifamily communities, student housing, and senior living facilities. Nearly 100% of travelers now cite WiFi as a crucial offering for hotels. It’s also increasingly cited by residents as a must-have. But it’s not enough to offer free WiFi; it needs to meet or even exceed your guests’ and residents’ expectations. If your network is slow, unreliable, and hard to use, your guests and residents will be

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Building Texas Business with Robert Grosz

September 27, 2023

Ep 057 – Navigating Corporate Resilience with Robert Grosz In this episode of Building Texas Business by BoyarMiller, Robert Grosz, President and Chief Operating Officer of WorldVue. Robert shares how WorldVue focuses on building a culture of responsibility by being a service-oriented company in order to drive growth. Listen now:

What In-Room Technologies Should Hotels Focus On?

August 23, 2023

And which in-room technology you might want to skip… In-Room Technology: A Must-Have for a Great Guest Experience Modern hotels are incorporating technology at an ever-faster rate, enabling greater personalization, automation, efficiency, and sustainability. Guests are coming to expect some technologies as “must-haves,” while others will set your property apart from your competitors. In general, though, it’s not a matter of whether to spend on technology for a better guest experience, but which technologies will

WorldVue Launches First IHG Property with IHG Connect and IHG Studio

August 11, 2023

InterContinental Buckhead Atlanta is a luxury hotel reflecting modern elegance and Southern sophistication in the heart of Atlanta, Georgia’s prestigious Buckhead neighborhood. The hotel is part of the InterContinental Hotels Group (IHG) offering elevated service that gives way to an immersive luxury experience. Guests can enrich their stay with the serene setting of recently renovated premium rooms and suites inspired by Atlanta’s architecture, history, and artistic culture. Each guest room offers high-speed internet to keep

Gen Z guest in hotel room, sitting on bed with open luggage

How to Attract Gen Z Hotel Guests

October 24, 2022

WorldVue partners with boutique hotels to bring in-room entertainment and upgraded infrastructure for Gen Z hotel guests. WorldVue Digital Infrastructure provides the necessary bandwidth to accommodate today’s travelers. Partnering with The Boutique Lifestyle Leadership Association allows us to support creative hoteliers as they provide unique and exciting experiences for guests of all ages. Today’s hotel guests are overwhelmingly either Millennials or Gen Z’ers. Attracting the next generation of guests is a common question for all

WorldVue Delivers GRE to Springhill Suites, TownePlace Suites

January 17, 2022

The Springhill Suites and TownePlace Suites Orlando at FLAMINGO CROSSINGS® Town Center/Western Entrance encourage action-packed vacations with guest-room entertainment (GRE) by WorldVue that continues the adventure in the hotel room through popular internet TV streaming sites. WorldVue delivers GRE to Marriott branded hotels across North America. WorldVue is the preferred guest room entertainment provider for Marriott hotels. In-room entertainment is increasingly important for today’s guests, especially those visiting family-friendly accommodations. Marriott hotels maintain brand standards

robotic hand offering desktop bell to person who is pressing the bell's button

What to Expect in 2030: The Future of Hotels

January 10, 2022

What does the future hold for hotels? The influx of guest-centric technology empowers hoteliers to provide superior customer service. WorldVue HUB™ handles the behind-the-scenes tasks and gives hotel staff the time to make meaningful connections with customers. The Resurgence of Guest-Centric Interaction The key to personalization is creating a memorable experience. Today, the hospitality industry can provide thoughtful, meaningful connections with guests instead of simply following a tired, mundane script. Through thoughtful technology solutions like

Tag: guest experience

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