guest experience Archives

blue background with WorldVue and OpenWiFi logos

WorldVue Announces Partnership with OpenWiFi

January 16, 2024

Houston-based company continues to enhance global connectivity solutions through transformative partnership HOUSTON (January 16, 2024) – WorldVue, the trusted platform which empowers guest-centric properties around the globe to leverage technologies such as video entertainment, digital infrastructure, wireless connectivity, and smartphone applications , announced its partnership with OpenWiFi to enable global deployment of Telecom Infra Project (TIP) OpenWiFi solutions. Through this partnership, WorldVue will integrate OpenWiFi’s open-source technology into its Wi‑Fi solutions, allowing for more flexibility

2024 tech trends- great connectivity plus entertainment choice yields a better experience

2024 Technology Trends for Hospitality and Residential Properties – Part 2

January 9, 2024

In Part 1 of our series in December, we highlighted insights and advice from our leadership team on technology. Now, we’ll look at some data-based technology trends and recommendations for a better experience with WiFi and entertainment in 2024. The Data To gain insight into customer behavior, we looked at data from our customer portals for WiFi and infotainment. This isn’t a complete picture of all our customers; for example, some brands have hardware requirements

2024 technology trends- digital infrastructure is the bottom line

2024 Technology Trends for Hospitality and Residential Properties – Part 1

December 19, 2023

As we close out 2023, many property owners and managers are considering technology investments for 2024. But what are the key 2024 technology trends for hospitality and residential properties? What investments will be most beneficial to improve the guest/resident experience? And how will technology help to solve business challenges in the hospitality and residential markets? To answer these questions, our two-part series offers helpful advice based on our expertise and data from 2023. In Part

examples showing different content such as entertainment, apps, and games on various BYOD devices including laptop, tablet, and phone, with icons above them representing things you can do with BYOD (communication, entertainment, payments, and more)

What is BYOD, and how can hotels accommodate it?

December 5, 2023

For a hotel to be successful, it must provide a consistently great guest experience. That includes providing the amenities and options that guests prefer, including modern technology. One aspect of this that’s increasingly getting attention in hotel environments is BYOD. But what exactly is BYOD, and why do guests want it? Moreover, how can hotels best accommodate it in a way that promotes a better guest experience? What is BYOD? BYOD stands for “Bring Your

IHG Connect and IHG Studio: Improving Your Guest Experience

November 14, 2023

In the increasingly competitive hospitality industry, the guest experience is paramount: If your guests aren’t happy, they won’t return, and your reputation and performance will suffer. A superior guest experience will yield a competitive advantage that can help you gain loyal guests and increase revenue. Technology can play a pivotal role in enhancing your guest experience, for example, through connectivity, entertainment, and personalization. For IHG Hotels properties, the combination of IHG Connect and IHG Studio

WorldVue and ServiceNow: Transforming the Customer Experience

November 7, 2023

In hospitality and residential markets, properties must simplify management and reduce costs to remain competitive. However, to avoid losing revenue, these actions must not come at the expense of the customer experience. Providing a great experience is crucial to maintaining high ratings and customer loyalty, which significantly impact your bottom line. Of course, it’s always desirable to offer a totally frictionless and problem-free experience. But in the real world, problems arise, and customers sometimes encounter

The Leo Kent Hotel: A Case Study

October 25, 2023

The Leo Kent, a Tribute Portfolio Hotel is Tucson’s newest boutique hotel. Located at the iconic One South Church building in the heart of downtown. WorldVue provides advanced technology solutions including SMARTBOX® 2 by DISH Business and Marriott’s GRE platform.

happy guests is using wifi with laptop and mobile phone in hotel room

Guest and Resident WiFi: Answers to Common Questions from Property Owners

October 17, 2023

Free WiFi has become a baseline expectation for hotels, multifamily communities, student housing, and senior living facilities. Nearly 100% of travelers now cite WiFi as a crucial offering for hotels. It’s also increasingly cited by residents as a must-have. But it’s not enough to offer free WiFi; it needs to meet or even exceed your guests’ and residents’ expectations. If your network is slow, unreliable, and hard to use, your guests and residents will be

ad for podcast discussion of service-oriented business with Robert Grosz

Building Texas Business with Robert Grosz

September 27, 2023

Ep 057 – Navigating Corporate Resilience with Robert Grosz In this episode of Building Texas Business by BoyarMiller, Robert Grosz, President and Chief Operating Officer of WorldVue. Robert shares how WorldVue focuses on building a culture of responsibility by being a service-oriented company in order to drive growth. Listen now:

What In-Room Technologies Should Hotels Focus On?

August 23, 2023

And which in-room technology you might want to skip… In-Room Technology: A Must-Have for a Great Guest Experience Modern hotels are incorporating technology at an ever-faster rate, enabling greater personalization, automation, efficiency, and sustainability. Guests are coming to expect some technologies as “must-haves,” while others will set your property apart from your competitors. In general, though, it’s not a matter of whether to spend on technology for a better guest experience, but which technologies will

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